How to track your refund
Have a refund coming? We’ve made it easy for you to track when it’ll arrive. Click Chat now and our Virtual Agent will guide you to your refund status.
How it works
It may take up to 24 hours to process your refund. Once that has happened, your bank or payment service (such as PayPal) will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.
You’ll see the refund on your original method(s) of payment. So, say you paid using your debit card — that’s where the money will be refunded. We’ll send you an email with the nitty-gritty about your refund amount, and how and when you’ll get it.
If your credit card statement includes a charge from a third party (such as a low-cost airline, rental car company, or cruise line), you’ll receive your refund from them, not from us. If this is the case, get in touch with that third party to ask any questions about refunds.
If you’ve been charged a deposit or partial payment, you’ll be refunded for that amount, minus any fees.
Flights
Did you cancel within 24 hours of making your reservation? Some flight bookings are eligible for a full refund.
Need to cancel a non-refundable flight? Instead of getting your refund back, you may instead get a flight credit to use for a future booking.
Hotels
Most hotels refund all your money if you cancel before their cancellation deadline.
Some hotel rooms are non-refundable, meaning you won’t get your money back if you cancel.
If you cancel a non-refundable hotel booking, or cancel your booking after the hotel’s cancellation deadline, you won’t be able to get a refund, no matter how you paid (using points or your credit card, for instance).
If you canceled before the hotel’s cancellation deadline but still see a charge from them on your credit card statement, get in touch with the hotel itself to make sure you get your refund.
Vacation Packages
If you booked your package:
Within the last 24 hours: You may be able to cancel and get all your money back.
More than 24 hours ago: Your airline, hotel, car rental company, or activity provider may have a cancellation fee that we’ll pass on to you.
Check out how to change or cancel your vacation package for more info.
Cars
Does your prepaid car booking qualify for a refund? Check out your itinerary for details. If it does, just know you have to cancel the booking at least 6 hours before pick-up.
Need to return the car early? In this case, you won’t be refunded for any unused time.
Cruises
Most cruise bookings are eligible for a full refund if you cancel up to 90 days before departure.
Activities
You can get a refund for most activity bookings if you cancel before the activity’s cancellation deadline. Just keep in mind that some activities are non-refundable.
